Privacy Policy

This policy explains what PoseCall (“we”) collects when you use our scheduling services, PoseCall (live models) and Accompanist Call (accompanists), why, and what choices you have. Both services run on the same system and this policy covers both. They are used by schools; for the scheduling information a school keeps in a service, we act on that school's behalf.

What we collect

• Account details: your email address and the name you enter.
• School membership: which schools you belong to, your role at each (in PoseCall: model, professor or administrator; in Accompanist Call: accompanist, faculty member or administrator), and whether you have been approved.
• Scheduling records: classes, rehearsals, performances and their dates; which sessions a model booked, canceled or missed; which accompanists were asked for which dates and whether they accepted, declined or canceled; hours confirmed by staff; and who made each booking, request or confirmation.
• Notes for accompanists: the location, repertoire notes and link to music a faculty member adds to a schedule.
• Billing details for schools: the billing name, address, contact person, email and purchase order number a school puts on an invoice, and a record of payments received (plan, date and check number).
• Your settings: for example, whether you want emails about newly opened sessions.
• Technical records: our hosting providers keep standard server logs, such as IP address, browser type, and the time of a request, for security and troubleshooting.

We do not ask for or store passwords, government ID numbers, dates of birth, bank details or payment card numbers. The services are not meant to hold student education records, health information or other sensitive personal information; please do not enter them, including in notes for accompanists.

How we use it

• to sign you in and show you the schools you belong to;
• to run scheduling: apply each school's rules, prevent double booking, and total hours;
• to send service emails: sign-in codes, invitations, requests to accompanists and their answers, reminders about unanswered requests, and notices that something was canceled, opened up or moved;
• to invoice schools and record their payments;
• to keep the services secure, fix problems and answer support requests.

We do not sell personal information, show advertising, or use your information to build marketing profiles.

Who can see what

• Models (PoseCall) see open sessions at schools that approved them, and their own bookings and hours.
• Accompanists (Accompanist Call) see only the requests made to them, with the faculty member's name and the schedule's details, and their own hours.
• Professors and faculty see their own classes and schedules and the names of the models or accompanists booked or asked for them.
• School administrators see their school's schedules, bookings, requests, hours, and the names and email addresses of its members. They see nothing about a person's work at any other school.
• If you work at more than one school, the system prevents overlapping bookings across them, but one school is not shown your schedule at another.
• Our staff can access information when needed to run and support the services.

Cookies

The services use only the cookies they need to work: one that keeps you signed in, one that remembers which school you were viewing, and a short-lived one that remembers a join link while you sign in. We do not use advertising or analytics cookies.

Service providers

These companies process information for us so that the services can run. Each is bound by its own agreement with us.

• Supabase: database and sign-in.
• Vercel: website hosting.
• Resend: sending email.

We may also disclose information if the law requires it, or to protect the rights or safety of people or the services. If a service is ever sold or merged, information may transfer to the new owner under this policy.

Where it is stored and how it is protected

Information is stored in the United States with the providers above. Connections are encrypted, and the database is encrypted where it is stored. The database itself enforces who may read each school's records, and backups are taken daily. No system is perfectly secure; if we learn of a breach affecting your information, we will notify the affected schools and people as the law requires.

How long we keep it

• We keep a school's records for as long as the school uses a service, because hours and booking history matter for the school's yearly limits and records.
• When a school asks us to delete it, we delete its schedules, bookings, requests, hours and member list. Invoices and payment records are kept as business records.
• Deleted information can remain in backups for a limited time before it is overwritten.
• Your account (name and email) is kept until you ask us to delete it.

Your choices

• You can change your name, and turn open-session emails on or off, inside the service.
• You can ask us for a copy of your information, to correct it, or to delete your account. Because booking and hours records belong to the school, we may need to work with your school on requests about them.
• California residents and others may have additional rights under local law. We do not sell or share personal information as those laws define it, and we will not treat you differently for making a request.

To make a request, email scheduler@posecall.com.

Age

The services are for adults. They are not directed to anyone under 18, and we do not knowingly collect their information.

Changes

If we change this policy we will update the date at the top, and for significant changes we will tell school administrators by email. See also our Terms of Service.

Contact

PoseCall · scheduler@posecall.com